Fayette Area Coordinated Transportation operates all of its transportation programs without regard to race, color, and national origin.
For additional information, complaint procedures, or complaint forms please contact our office in person at 825 Airport Road, Lemont Furnace, PA 15456.
Complaints may also be filed by phone at 724-628-7433
or using our complaint form.
Additionally, we do not discriminate on the basis of age, gender or disability.
Title VI Complaint Procedures
Fayette Area Coordinated Transportation's (FACT) Director is responsible for timely review, documentation and equitable resolution of complaints.
Any person who believes she or he has been subjected to discrimination on the basis of age, gender or disability may file a complaint under this procedure. It is against the law to retaliate against anyone who files a complaint or cooperates in the investigation of a complaint.
The Director is responsible for investigating and responding to Title VI complaints.
A complaint can be filed by telephone, U.S. Postal mail or email to FACT's Director using the following contact information: Fayette Area Coordinated Transportation, Director, 825 Airport Road, Lemont Furnace PA 15456 or phone 724-628-7433 or email: email@example.com
A complaint form can be downloaded here. FACT will investigate the complaint and within ten (10) calendar days after receipt of the complaint, a determination/resolution letter or email will be sent to the complainant. In some situations, additional time may be needed to resolve a complaint and as such, the determination letter will indicate the additional time needed to investigate the complaint. The complainant will be advised of the need for additional time. The additional time will not exceed 30 calendar days from receipt of complaint. The parties may extend any time limit by written agreement.
The complainant can appeal the determination/resolution within 30 calendar days of receipt of FACT's response to the complaint. An appeal can be made in writing, telephone or in person to FACT's Director. Contact information is as follows: Fayette Area Coordinated Transportation, Director, 825 Airport Road, Lemont Furnace PA 15456 or phone 724-628-7433 or email: firstname.lastname@example.org
Customers will need to identify the reason for the appeal and provide any supporting documentation. FACT will respond in writing within ten (10) calendar days from date appeal was received.
FACT documents, maintains and tracks complaints. The fiscal department maintains files and records relating to complaints for a period of five (5) years.
FACT encourages you to file the complaint with us; however, complaints can be filed directly with the Federal Transit Administration at the address below:
|Federal Transit Administration|
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590