FACT may make reasonable modifications to policies, practices, procedures and/or programs that allows people with disabilities to have equal access to its programs, services, and activities. FACT will make reasonable modifications when necessary to ensure access to transit services for qualified individuals with disabilities.
An individual is eligible to be considered to receive a reasonable accommodation if that individual has a disability in the form of a physical or mental impairment that limits the performance of one or more major life activities, has a record of impairment, or is regarded as having such impairment.
A request may not be granted if:
- It would fundamentally alter the nature of the public transportation service, program, or activities;
- Granting the request could create a direct threat to the health or safety of other passengers;
- Granting the request would create an undue financial or administrative burden for FACT; or
- The individual with a disability is able to fully use FACT’s transit service without the accommodation being made.
Process to request reasonable modifications is as follows:
- Requests should be made as far in advance as possible.
- Requests should be as specific as possible and include information on why the requested modification is needed in to use FACT’s services.
- FACT prefers requests to be made in writing or by email, but FACT will accept a request by phone if needed. Requests should be directed to FACT’s Transportation Information Manager, 825 Airport Rd, Lemont Furnace PA 15456 or via website.
- If a phone request is made and FACT’s Transportation Information Manager is unavailable, the request will be directed to a designee. Phone requests to FACT must be made during normal business days and hours of operations of FACT’s administrative offices (currently Monday-Friday, 8:00 AM to 4:30 PM).
- “On-the-spot” requests will be accepted for circumstances that may arise while utilizing FACT’s transportation services by making a request to the driver. Such requests should be made as soon as the circumstance is made known to the requestor. The driver may make the determination or request a decision of a supervisor dependent upon the situation.
- All requests/documentation shall be maintained in a designated file at FACT’s administrative offices for a minimum of five (5) years from date of request.
FACT will make every effort to engage in a good faith interactive process with the customers to determine what, if any modification can be made. FACT will take, to the maximum extent possible, any other actions that may be available to them to ensure that the individual with a disability receives the services or benefits provided by FACT that would not result in a direct threat or fundamental alteration.
FACT will notify the customer in writing if the modification is denied and indicate the reason for the denial, an alternative modification if available and describe the process to appeal the decision. Appeals of decisions are made using FACT’s ADA protest procedures.
