What is the shared ride service?
Fayette Area Coordinated Transportation (FACT) provides shared ride curb-to-curb transportation for Fayette County residents to anywhere in Fayette County. Shared ride service is not a taxi, limousine or ambulance services. Customers share the vehicle with others taking similar trips. Trips may take longer than if you were traveling by yourself and as such, customers need to plan accordingly.
FACT drivers will provide transportation if the customer is present at the pick-up location and can depart the vehicle at the drop off point. FACT drivers are not personal care attendants. FACT’s shared ride and fixed route services are wheelchair accessible. FACT drivers are not responsible to care for a customer if no one is at home. If a customer needs help getting to and from the pick-up point, the customer must make the necessary arrangements.
Who can use the shared ride service?
Any Fayette County resident may use shared ride service. All passengers interested in using shared ride service, must register with FACT before using the shared ride services. Advanced reservations are required.
What does it cost to use shared ride service?
Shared ride services are supported with funds from multiple sources and as such, there are different programs and eligibility criteria for shared ride services. Customers may qualify for more than one program and FACT’s staff will assist customers to identify the best program for the requested trip.
What are the available shared ride programs?
FACT offers five (5) shared ride programs for residents of Fayette County. Below is a list of the programs with a brief description.
- General Public – this is a non-subsidized service that is available to the general public and passengers pay the full fare.
- Senior Shared Ride – this is a Pennsylvania Department of Transportation (PennDOT) program supported by the Pennsylvania State Lottery and the Southwestern Pennsylvania Area Agency on Aging.
Individuals aged 65 and older may use shared services for any reasons. You can use the service for a medical appointment, banking, grocery shopping, employment, post office, senior center, adult day care center, pharmacy, social service agency, hospital/nursing home admittance or discharge, and visiting for immediate family members (spouse or children). PennDOT pays for 85% of the fare for eligible Senior Citizens and Southwestern Pennsylvania Area Agency on Aging may sponsor a portion of the remaining 15% of the fare.
Customers interested in using this service are required to complete the Senior Shared Ride Application. - Lottery – Senior Citizens who are 65 years of age or older are eligible. There are no restrictions on the reason you use our services, so the Senior Shared Ride Program can be used for any kind of trip; medical appointments, shopping, recreation, senior centers, group outings, and more. There may be a co-pay each time you board the vehicle. The cost depends on many different factors.
- Medical Assistance Transportation (MATP) – this is a Department of Human Services’ program and is available to Medical Assistance consumers in Fayette County. This program provides free non-emergency transportation for treatment, medical evaluation, or to purchase prescription drugs or medical equipment that is compensated by medical assistance.
In addition to shared ride service, this program provides a reimbursement program to eligible passengers to cover the cost of bus transportation or transportation provided by privately owned vehicles.
Customers interested in using this service are required to complete the MATP Application. - Persons with Disabilities (PwD)/ADA Complementary Paratransit Service – Individuals with a disability are eligible for this program if they need transportation in areas that are not serviced by the fixed route, are not eligible for any other funding sources and are between the ages of 18-64. This is a Shared Ride program that operates county-wide. The cost of one-way fares for the Persons with Disabilities Program depends on the distance traveled
- Lottery – Senior Citizens who are 65 years of age or older are eligible. There are no restrictions on the reason you use our services, so the Senior Shared Ride Program can be used for any kind of trip; medical appointments, shopping, recreation, senior centers, group outings, and more. There may be a co-pay each time you board the vehicle. The cost depends on many different factors.
Hours of operation are based on program eligibility.
To appeal an eligibility decision, please see the details of specific program for the procedure.
How can I register for shared ride service?
Register for shared ride service by calling FACT’s office at 724-628-7433, or 1-800-321-7433, or TTY 1-866-874-3972 to obtain an application for any of the funding sources.
Applications may be downloaded and printed below or you may also come to either of our offices located at: at 825 Airport Road, Lemont Furnace, PA 15456 (main Administrative Office) or 111 Transit Drive, Uniontown, PA 15401 (Transit Center) to obtain an application.
Once completed, an application may be mailed or dropped off at either location; they may be faxed to our office at (724) 628-7468; or they may be emailed to us at fact@hs.fayette.org.
Individuals interested in using FACT’s general public shared ride service and paying the full fare, do not need to complete an application.
Eligibility for Shared Ride transportation programs must be determined by a representative of FACT’s office. Once program eligibility is determined, the customer may schedule trips by contacting FACT’s office.
Please see FACT User Guide for more detailed information.
Visit the Title VI Information page for more.
